Política de reembolso
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@doxarwear.com.
Please contact us before sending any items back, as we will provide the correct return address for your order.
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, please contact us at support@doxarwear.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
We only accept returns for clothing items that are unworn, undamaged, and with all original tags and packaging.
We do not accept returns for products that have been worn, washed, show signs of wear, or are missing original tags.
Items purchased on sale or at a discounted price are not eligible for returns or refunds.
If you have any questions about whether your item is eligible for return, please contact us at support@doxarwear.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@doxarwear.com.